Disclosure: This post includes my personal Scentbird Review for which I was not compensated but it may contain affiliate / referral links. Read the full disclosure.
Just wanted to update The Society on my Scentbird subscription. I’m not sure if you remember my review from last month. To ensure your all caught up let me paste a clip right here below:
….it caused me to be a little confused by what to expect. I thought I had signed up for a subscription that was not monthly, it was bi-monthly. And then I went into the site and skipped a month. I subscribed on 2/17. My subscription status shows currently as on hold until May 04.
So although I think it’s awesome that they offer the flexibility I am not sure that they are set up to handle it seamlessly. Or…I’m not set up to understand how to navigate it, which is a good possibility.
I did kind of expect this…I ended up receiving a charge on my account and received a fragrance in March; David Yurman Delicate Essence.
David Yurman Delicate Essence
Ok, so I wasn’t super po’ed about this. I mean it is only $14.95 a month and I wasn’t aaaa’pposed to getting another scent. It just wasn’t high on my list of things I reeeelly want, right now.
However, things took a turn and I did end up a bit peeved. This is the point at which I became irritated.
Paraphrasing the email communications here:
March 21
ME to Scentbird – “I wasn’t expecting a charge for March nor fragrance. I thought my account was on hold status until May? please let me know the status of my subscription and when to expect next charge.”
March 24 (that’s 4 days)
Scentbird to ME: “We received your email and we will respond soon. We changed payment vendors so we’re experiencing high volume. Do you still want a response? If you do, click this link.”
Two Hours Later On March 24
Scentbird (customer support) to ME: “Erin, we’re so sorry you didn’t receive your order. Can you please verify that we have the correct emailing address?
March 24 after that email I canceled subscription because I was pissed they didn’t even read my question and just answered something. Not my something, however! Ok, maybe a tad reactive.
Mach 29
Scentbird to ME: “We received your email and we will respond soon. Changed payment vendors so were experiencing high volume. Do you still want a response? If you do, click this link.”
April 02
Scentbird to ME: “We received your email and we will respond soon. Changed payment vendors so were experienceing high volume. Do you still want a response? If you do, click this link.”
Aaaannnd…on top of those emails – March 24 through March 29th
Scentbird to ME:
10 marketing emails. T-E-N! Are you f’ing kidding me?
2 or 3 of them were offering me discounts in an attempt to “get me to try again”
1 of them was ballyhooing their new makeup subscription service. (eye don’t teenk so)
3 of them were the same exact email about had my question been answered.
2 or more were random marketing schemes.
I feel at this point it’s safe to say that my initial concern that they may not be ready to handle the volume, was pretty spot on.
I really love the concept of Scentbird. It has such possibility in my life. The products are very well presented and packaged. They truly present themselves well, it’s their lack of quality control and customer service that concerns me. But they can fix that!!!
You just can’t skimp on the customer relationship. I hate when I to have to play hard ball. I’m quite certain I’ve suffered a few moments of separation anxiety knowing we’re on a break.
The upcoming fragrance for April is the new fragrance by Mon Guerlain. Sounds intriguing with its Carla lavender, sambac jasmine, vanilla tahitensis and sandalwood. Oh hell, one more chance won’t kill me, right? I’ll have to mull over this one for a bit.
How to Order:
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